The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. during transit.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We are not responsible if your order is lost, damaged, stolen, etc. We highly recommend using extra services such as insurance and signature confirmation. It is your responsibility to make sure your order arrives to us safe and sound, in the condition you sent. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If you need to exchange it for the same item, send us an email at return your product, you should mail your product to:
We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Sealed product that is no longer sealed with its factory wrapping.Video Games that have extensive use beyond how they were shipped.If the item(s) are purchased through a 3rd party platform such as TCGplayer, Ebay, or Amazon, then the returns must be conducted via the return processes on the respective platform.Īll sales including TCG Singles for any game / product are considered FINAL sales and are exempt from our return policy. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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